Shipping & Returns Policy - FAQ's

At Gifts Through the Ages, we feature a mix of unique products — some sold directly by us under our own label, and others offered through our trusted affiliate partners.

Affiliate Products
Items marked as affiliate products are sold and shipped directly by our partner retailers. That means all orders, payments, shipping, and returns for those items are handled through the retailer’s own website and policies. If you click an affiliate link, you’ll be redirected to their store to complete your purchase. Any questions or issues about those orders should be directed to that retailer’s customer service.

Gifts Through the Ages Products
Items sold directly through our website are fulfilled by us. We carefully package and ship these products and handle any returns or exchanges according to our store’s policies. You can contact us directly for help with these orders, and we’ll make sure you’re taken care of.

At Gifts Through the Ages, we take great care in packing and shipping every order to ensure your treasures arrive safely and on time.

Processing Time
Orders are typically processed within 1-3 business days. During peak seasons or holidays, processing times may be slightly longer, but we’ll always do our best to keep things moving quickly.

Shipping Rates & Delivery
Shipping costs are calculated at checkout based on your location and the size or weight of your order. Most orders are shipped via USPS or UPS, and you’ll receive a tracking number once your package is on its way.

Estimated Delivery
Delivery within the U.S. usually takes 3–15 business days after processing. Please note that delays due to weather, postal service disruptions, or high seasonal demand are beyond our control—but we’ll always keep you informed.

Once we receive and inspect your returned item, we’ll send you an email to let you know it has safely arrived. We’ll also update you on the status of your refund—whether it’s been approved or if there’s anything else we need to review.

If your refund is approved, we’ll process it right away. The credit will automatically be applied to your original payment method, usually within a few business days (depending on your bank or card provider).

When returning an item, please use a trackable shipping service or purchase shipping insurance. We can’t guarantee that we’ll receive your returned item without tracking confirmation. Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part (such as a wrong or damaged item).

If your order arrives damaged or defective, please contact us within 5 days of delivery with your order number and a few clear photos of the issue. We’ll work quickly to make it right — whether that means a replacement, store credit, or a refund.

If your package appears lost or hasn’t arrived within the estimated delivery time, please double-check your tracking information first. If it shows no recent updates or appears stuck, reach out to us and we’ll help you file a claim with the carrier and do our best to resolve the issue.